We help Customer Success leaders deliver durable clarity
Across emerging, established, and enterprise organizations — AVR CX evaluates whether Customer Success delivers structure, proof, and durable progress.
Value Realization
Value Realization
Value Realization
Validate measurable value across every customer relationship.
AVR evaluates whether Customer Success defines outcomes clearly, connects usage to impact, and communicates results executives trust.
Value Realization Dashboard
Value Realization Dashboard
Value Realization Dashboard
Waycorp
Waycorp
Waycorp
13 Jul, 2025, 09:44 AM
13 Jul, 2025, 09:44 AM
13 Jul, 2025, 09:44 AM
-$4.8M
-$4.8M
-$4.8M
Adoption Rate
Adoption Rate
Adoption Rate
94% Active Users across licenses
94% Active Users across licenses
94% Active Users across licenses
Efficiency Gain
Efficiency Gain
Efficiency Gain
14 % reduction in manual processes
14 % reduction in manual processes
14 % reduction in manual processes
Cost Avoidance
$1.6 M annual savings verified
$1.6 M annual savings verified
$1.6 M annual savings verified
ROI Validation
ROI Validation
ROI Validation
Below Executive OKR
Below Executive OKR
Below Executive OKR
Download report
Download report
Download report
Review outcome
Review outcome
Review outcome
“Value is realized when Customer Success outcomes are clearly defined, objectively measured, and credibly explained.”
Mike Carter
Founder
AVR
Define Customer Success goals that are explicit, quantifiable, and time-bound from the start.
Define Customer Success goals that are explicit, quantifiable, and time-bound from the start.
Define Customer Success goals that are explicit, quantifiable, and time-bound from the start.
Link Customer Success adoption signals to business outcomes through clear, auditable evidence paths.
Link Customer Success adoption signals to business outcomes through clear, auditable evidence paths.
Link Customer Success adoption signals to business outcomes through clear, auditable evidence paths.
Translate Customer Success metrics into board-ready narratives that withstand executive and investor scrutiny.
Translate Customer Success metrics into board-ready narratives that withstand executive and investor scrutiny.
Translate Customer Success metrics into board-ready narratives that withstand executive and investor scrutiny.
Assess Customer Success progress at defined milestones to surface risk and course-correct early.
Assess Customer Success progress at defined milestones to surface risk and course-correct early.
Assess Customer Success progress at defined milestones to surface risk and course-correct early.
Capture Customer Success lessons and institutionalize them across future customer engagements.
Capture Customer Success lessons and institutionalize them across future customer engagements.
Capture Customer Success lessons and institutionalize them across future customer engagements.
Technical Adoption
Technical Adoption
Technical Adoption
From deployment to accountable Customer Success execution.
AVR evaluates whether Customer Success converts deployments into sustained behavior by validating ownership, timelines, execution discipline, and proof of adoption.
Enablement Milestone Progress Q3
Enablement Milestone Progress Q3
Enablement Milestone Progress Q3
(114 of 150 key users certified)
(114 of 150 key users certified)
(114 of 150 key users certified)
76%
76%
76%
“There are 17 days until the next adoption review.”
“There are 17 days until the next adoption review.”
View adoption plan
View adoption plan
View adoption plan
Region APAC has dropped to 63 % active usage this month.
Region APAC has dropped to 63 % active usage this month.
Open telemetry report
Open telemetry report
Open telemetry report
Adoption risk detected
Adoption risk detected
Adoption risk detected
Adoption Metrics Q3
Adoption Metrics Q3
Adoption Metrics Q3
91%
91%
91%
+8% QoQ
+8% QoQ
+8% QoQ
Design
Design
Design
Sales
Sales
Sales
Finance
Finance
Finance
Ops
Ops
Ops
Adoption Accountability Model
Establish clear adoption standards, ownership, and review cadence so Customer Success execution can be evaluated, corrected, and defended with confidence.
Adoption Accountability Model
Establish clear adoption standards, ownership, and review cadence so Customer Success execution can be evaluated, corrected, and defended with confidence.
Adoption Accountability Model
Establish clear adoption standards, ownership, and review cadence so Customer Success execution can be evaluated, corrected, and defended with confidence.
Execution Quality Assurance
Assess whether Customer Success enablement drives role-specific behavior change, not just training completion or content delivery.
Execution Quality Assurance
Assess whether Customer Success enablement drives role-specific behavior change, not just training completion or content delivery.
Execution Quality Assurance
Assess whether Customer Success enablement drives role-specific behavior change, not just training completion or content delivery.
Customer signal intelligence
Interpret adoption telemetry as evidence of Customer Success performance—surfacing execution risk, friction, and value leakage early.
Customer signal intelligence
Interpret adoption telemetry as evidence of Customer Success performance—surfacing execution risk, friction, and value leakage early.
Customer signal intelligence
Interpret adoption telemetry as evidence of Customer Success performance—surfacing execution risk, friction, and value leakage early.
Success Playbooks
Success Playbooks
Success Playbooks
Bring structure, proof, and accountability to every stage of Customer Success.
AVR translates executive and board-level expectations into Customer Success playbooks that define ownership, evidence, and review cadence—turning fragmented motion into a governed, measurable system of outcomes.
Create new playbook
Create new playbook
Create new playbook
Onboarding
Onboarding
Onboarding
Onboarding → Outcomes Playbook
Onboarding → Outcomes Playbook
Onboarding → Outcomes Playbook
July 18, 2025
July 18, 2025
July 18, 2025
Renewal Readiness
Renewal Readiness
Renewal Readiness
Renewal Confidence Playbook
Renewal Confidence Playbook
Renewal Confidence Playbook
June 1, 2025
June 1, 2025
June 1, 2025
Your playbooks
Your playbooks
Your playbooks
Outcome Accountability
Ensure Customer Success is accountable for delivering verified outcomes, with clear ownership, evidence standards, and review cadence leaders can trust.
Outcome Accountability
Ensure Customer Success is accountable for delivering verified outcomes, with clear ownership, evidence standards, and review cadence leaders can trust.
Outcome Accountability
Ensure Customer Success is accountable for delivering verified outcomes, with clear ownership, evidence standards, and review cadence leaders can trust.
Customer Health Integrity
Establish Customer Success health signals that are objective, explainable, and resistant to manipulation—so risk is visible before it becomes revenue impact.
Customer Health Integrity
Establish Customer Success health signals that are objective, explainable, and resistant to manipulation—so risk is visible before it becomes revenue impact.
Customer Health Integrity
Establish Customer Success health signals that are objective, explainable, and resistant to manipulation—so risk is visible before it becomes revenue impact.
Renewal Confidence
Anchor renewals in demonstrated Customer Success outcomes—not activity—so retention performance is predictable, defensible, and repeatable.
Renewal Confidence
Anchor renewals in demonstrated Customer Success outcomes—not activity—so retention performance is predictable, defensible, and repeatable.
Renewal Confidence
Anchor renewals in demonstrated Customer Success outcomes—not activity—so retention performance is predictable, defensible, and repeatable.
Why you should consider AVR
Turning Customer Success from activity into evidence.
Legacy Customer Success
Undefined value, inconsistent across teams.
Engagement starts only after problems arise.
Metrics disconnected from business outcomes.
Manual reports hide progress and proof.
Meetings focused on activity, not results.
Tools overlap, data lacks clear insight.
Hard to scale what works, easy to repeat mistakes.
Success measured by effort, not evidence.
Vectura
Built specifically for modern finance operations.
Clean, intuitive interface designed for speed.
One platform — expenses, budgets, vendors.
Smart approval flows with built-in controls.
Real-time insights with budget health indicators.
Up and running in days with guided implementation.
Transparent pricing with everything included.
Dynamic, customizable reports you can actually use.
Legacy Customer Success
Undefined value, inconsistent across teams.
Engagement starts only after problems arise.
Metrics disconnected from business outcomes.
Manual reports hide progress and proof.
Meetings focused on activity, not results.
Tools overlap, data lacks clear insight.
Hard to scale what works, easy to repeat mistakes.
Success measured by effort, not evidence.
Vectura
Built specifically for modern finance operations.
Clean, intuitive interface designed for speed.
One platform — expenses, budgets, vendors.
Smart approval flows with built-in controls.
Real-time insights with budget health indicators.
Up and running in days with guided implementation.
Transparent pricing with everything included.
Dynamic, customizable reports you can actually use.
Legacy Customer Success
Undefined value, inconsistent across teams.
Engagement starts only after problems arise.
Metrics disconnected from business outcomes.
Manual reports hide progress and proof.
Meetings focused on activity, not results.
Tools overlap, data lacks clear insight.
Hard to scale what works, easy to repeat mistakes.
Success measured by effort, not evidence.
Vectura
Built specifically for modern finance operations.
Clean, intuitive interface designed for speed.
One platform — expenses, budgets, vendors.
Smart approval flows with built-in controls.
Real-time insights with budget health indicators.
Up and running in days with guided implementation.
Transparent pricing with everything included.
Dynamic, customizable reports you can actually use.